1. Purpose of This Policy
SellerSmart Ltd is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and store your information when you engage with our mentorship programme, visit our website, or interact with our Discord community.
By accessing our services, you agree to the practices outlined in this policy. If you have any questions, please contact us at the details below.
2. Who We Are
Legal Entity: SellerSmart Ltd
Email: [email protected]
Registered Address:
SellerSmart
Unit 5B Kent House
Old Bexley Business Park
19 Bourne Road
Bexley
Kent
DA5 1LR
This Privacy Policy applies to all services offered by SellerSmart Ltd, including the SellerSmart Mentorship, Discord server, purchasing tools, course access, and our websites.
3. Data We Collect
We collect and process the following categories of data:
A. Information You Provide
- Name, email, and contact information
- Business details such as company name or VAT registration
- Feedback, testimonials, or support queries
- Discord username and messages within our server (used for community moderation)
B. Automatically Collected Data
- Device IP address, browser type, and system info
- Usage data such as time spent on pages, click tracking, and referring websites
- Activity within our mentorship portal and Discord server
- Cookies and tracking data (see Section 9)
4. How We Use Your Data
We use your personal data for the following purposes:
- To register you as a mentorship member
- To provide access to mentorship resources, group calls, and tools
- To manage billing, payments, and renewals
- To improve our services and develop new features
- To contact you with relevant updates, offers, and learning resources
- To gather feedback and success stories (see Section 8)
- To protect our platform from misuse, fraud, or abuse
5. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), our legal basis for processing includes:
Contract: To deliver the mentorship you’ve purchased
Consent: For optional marketing communications
Legitimate Interests: To improve our services, ensure platform security, and grow our community
Legal Obligation: To comply with tax, legal, or regulatory requirements
6. Marketing and Communication
You may receive communications about SellerSmart content, resources, or new services if you’ve signed up or purchased from us. You can unsubscribe at any time using the opt-out link in our emails or by contacting us directly.
We will never share your data with third-party marketing services without your explicit opt-in consent.
7. Data Sharing and Storage
We do not sell or rent your personal data.
We may share limited data with trusted partners to provide services such as:
- Hosting (e.g. website or Discord bots)
- Payment processing
- Email platforms (for updates or course materials)
- Legal or compliance services if required
All third parties operate under data processing agreements and are GDPR-compliant.
Your data is stored on secure servers within the UK and EU. We use industry-standard security measures to protect your information.
8. Testimonials and Success Stories
By participating in our mentorship, you agree that SellerSmart may use anonymised or named feedback, testimonials, or success stories you share (verbally or in writing) for marketing purposes, including social media, case studies, and our website.
We will never publish sensitive information (like financials or full names) without your written consent. You can opt out of testimonial use at any time by contacting us.
9. Cookies and Analytics
Our websites and tools use cookies to:
- Remember login details
- Track usage analytics (via tools like Google Analytics)
- Improve site performance and user experience
You can manage cookie preferences in your browser settings. Disabling cookies may impact some functionality.
10. Your Rights (UK & EU Residents)
You have the right to:
- Access or request a copy of your data
- Correct or update any inaccurate data
- Request deletion of your data (right to be forgotten)
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications
- Lodge a complaint with the UK Information Commissioner’s Office (www.ico.org.uk)
- To exercise your rights, contact us at [email protected].
11. Children’s Privacy
SellerSmart is not intended for users under the age of 16. We do not knowingly collect data from children. If you believe we’ve collected information from a child, please contact us and we’ll delete it promptly.
12. External Links
Our site and Discord may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Always review their privacy policies before engaging.
13. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in law or our services. We’ll notify you of any significant changes, and continued use of our services means you accept the revised policy.
Last updated: 1st August 2025
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